F&I M/F

Métier : Finance Juridique/Finance Juridique - AUDIT
Contrat : CDI
Description du poste :
PURPOSE OF POSITION:
To maximize an efficient and profitable finance and insurance function within the Company by ensuring the maximization of sales and return to the dealership through the strict adherence to policy being complied with by the incumbent staff.
MINIMUM REQUIREMENTS:

• Matric/ Grade 12.
• FAIS Accredited Qualification /Finance Diploma or Degree
• RE Certificate
• NCA Accreditation
• Up to date CPD certificates
• Fully Fit & Proper
• Minimum 3 years F&I experience.
• Clean criminal record.
• Computer literacy (Office suite).
• Seriti
• Good verbal and written communication skills in English.
• Relevant experience within a motor dealership or banking environment.
• Knowledge and experience of the finance & insurance industry.
• Ability to negotiate profitable transactions / have strong selling skills.
• Ability to build good customer relationships.
• Ability to fit in as a member of a team.
• Ability to network within the F & I industry.
• To be pro-active (self-starter), assertive and opportunistic.

KEY DUTIES AND RESPONSIBILITIES:

Main Purpose of Job
To ensure the efficient and profitable operation of the finance and second gross function.
To operate in such a way as to maximize sales and return to Dealership.
To ensure company policy is followed by all sales staff i.e. timeous handover of all transactions to Business Manager and to notify Dealer Principal immediately if this does not occur.
To ensure Dealer Principal and sales staff are informed of any changes in the F & I Market.
Maintain / enhance customer's perception of the dealer with regards to customer service.
To plan, manage and conduct monthly F&I reviews with DP and Sales Managers.

Relationship and Personal Activities
1.      Directly responsible to Dealer Principal (Unless specified otherwise).
2.      Indirectly responsible to your F & I department.
3.      Responsible for Clerical and Sales support.
4.      Relationships with Customers, other managers, Sales Executives, Finance and Insurance companies, Agents' / Suppliers' Representatives, Manufacturers' Representatives.

Objectives and Key Tasks
1. Improved Profitability:

o To ensure budgets and sales objectives are met by personally selling Dealership's value-added products and secondly by supporting the sales staff. Execute Dealership's wishes as where to place paper - which financial institutions.

2. Increased Business:
o To ensure that Sales Executives are fully aware of all finance facilities and special schemes available that may help close a sale.

o Be pro-active in suggesting innovative in-house schemes
3. Customer Satisfaction:
o To ensure every customer has a clear understanding of obligations entered into.

o To deal with all customer queries with utmost clarity and courtesy

o To ensure that all customers are dealt with correctly in terms of FIC, FAIS, NCA and CP Acts.

4. Cost Control:
o   To ensure department costs do not exceed budget.
o   To ensure that Dealership receives maximum profit on each transaction.
Limits of Authority
1. Expenditure: To operate department within budget.
2. Personnel: To ensure clerical support completes all administrative work accurately within the required time frames.
3. Operational: To secure finance and insurance support as required by customers in support of Dealership sales staff.

Main Job Function
Staff:
o   To ensure department has established level of staff required to achieve goals.
o   To ensure all staff are adequately trained.
o   To ensure work standards are maintained.

Administration:
o   To ensure the clerical operation within the department are completed accurately, properly and that deadlines are adhered to.
o   To ensure all documentation, quotes etc, are prepared / returned on time.
o   To establish, maintain and easily check flow of documentation.
o   To ensure that no penalties or delays are incurred by incorrect or late return of documentation.
o   To maintain accurate and up to date

Communications:
o   To maintain daily / hourly contact with Sales Managers and Sales Executives.
o   To ensure any market changes are immediately communicated to Sales staff.
o   To maintain effective contacts within finance & insurance companies.
o   To maintain effective relationships with manufacturers’ representatives.
o   To deal with customer queries / complaints in a clear and courteous manner.
o   To maintain a flexible and supportive relationship with Sales Executives.
o   To respond to all reasonable requests from FSP/Line Managers regarding deadlines and returns, if contracted to do so.

Marketing:
o   To contribute to Dealership marketing plan by contributing input covering total F & I Services.
o   To provide an input to all special events, "Days" or "Weeks".
o   To ensure that reasonable Dealership hours are adhered to at all times.

• Any ad hoc admin/ other responsibilities as and when required, as per management discretion

Lieu : CFAO MOBILITY TOYOTA WELKOM
Niveau d'études min. requis : 1 - CAP / BEP
Langue / Niveau :
Anglais : Professionnel